FAQThe bottom line is that we want you love your purchase!
However, there are a few policies we have...
*Sale items are final sales.
*All regular priced purchases may be exchanged within 14 days of order date.
*Exchange shipping costs are paid by the customer.
*Shipping fees incurred by RO will be the customers responsibility and will be deducted from amount due to the customer in the event of an exchange or refund.
*We will gladly exchange your purchase within the above parameters.
* Online orders almost always ship same day.
* USPS to the Mainland US takes 3 - 5 business days, depending on your location. It's usually 2 days to the West Coast, 3-4 days to the Midwest and 5 days to the East Coast.
* The fastest shipping to the Mainland is FED EX OVERNIGHT (to west coast only).
* We can also ship 2nd day.
* Orders placed before noon Hawaii time on week days are usually processed and shipped same day. Orders placed on weekends will ship out on Monday.
* Orders placed after noon Hawaii time are usually processed the following morning.
* All Mainland US orders are shipped UPS. We will email you tracking info.
Any other questions? No worries! Just ask :-) We are happy to assist!
Email us : firstname.lastname@example.org
Call us: 808.526.1111