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FAQ

 

The bottom line is that we want you love your purchase!  

However, there are a few policies we have... 

*Sale items are final sales.   

*All regular priced purchases may be exchanged within 14 days of order date. Exchange shipping costs are paid by the customer.

*We will gladly exchange your purchase within the above parameters.

 

 

FAQ-

* All online purchases ship within 2 days of order.

* UPS to the Mainland US takes 3 - 5 business days, depending on your location.  It's usually 2 days to the West Coast, 3-4 days to the Midwest and 5 days to the East Coast.

* The fastest shipping to the Mainland is UPS 2nd Day Air.

* We cannot ship overnight.

* Orders placed before noon Hawaii time are usually processed and shipped same day.

* Orders placed after noon Hawaii time are usually processed the following morning.

* All Mainland US orders are shipped UPS.  We will email you tracking info. 


Any other questions?  No worries!  Just ask :-)  We are happy to assist!

Email us : info@robertaoaks.com 

Call us:  808.428.1214